Returns and right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason. This period starts on the day you (or a person you designate, other than the carrier) receive the product. If you order several products that are delivered separately, the period starts on the day you receive the last product.

How to withdraw

Let us know within the 14 days that you wish to withdraw, with a clear statement via our contact form. You may use the model form below, but you don't have to. You are on time if you send your message before the period ends.

Sending it back

Return the product within 14 days of your notice. We will send you the return address. Return shipping costs are paid by you, unless the product is damaged or wrong.

You may inspect and try the product as you would in a shop. If the product has lost value because you used it more than necessary, we may deduct that.

Refund

We refund all amounts you paid, including standard shipping costs, within 14 days of your notice, using the same payment method. We may wait to refund until we have received the product or you have shown proof that you sent it back.

Exceptions

For hygiene reasons, sealed products that were opened after delivery (for example drinking filters) cannot be returned.

Model withdrawal form

To: SnuggleNest, via the contact form
I hereby give notice that I withdraw from my contract for the sale of the following goods: ...
Ordered on / received on: ...
Order number: ...
Name: ...
Address: ...
Date: ...

Faulty or damaged?

All products come with a 2-year legal guarantee. If something is broken or not right, let us know via the contact form. We'll then ask for a photo and find a solution together: repair, replacement or refund.